Privacy Policy

Information we collect

To provide our rental and property services, Lux & Lax Housing ("the Company," "we," or "us") may collect personally identifiable information that you choose to give us, such as your:

• First and last name

• Mailing address

• Email address

• Phone number

• Employer and job title

• Rental history, references, and preferred move-in date

• Income verification, such as recent paystubs and a bank statement, or an income check completed through Plaid

• Identity verification completed through Plaid

• Messages you send us through our forms, chat, email, or text

• If you are a homeowner, details about your property that you share when requesting an estimate or partnership

 

Housemate profiles

With a current resident's permission, our room listings may show a few details about the people already living in a home: gender, age, job, and interests. We never show housemates' names, photos, or contact details on our website.

 

Payment information

Rent, deposits, and fees are paid through our property management platform, Hemlane. Payment details are handled by Hemlane and its payment partners. We do not store full card or bank account numbers on our website.

 

Demographic information

The Company may also collect anonymous demographic information, which is not unique to you, such as age and gender.

 

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information when you use certain services, such as: (a) creating a resident account; (b) submitting a rental application; (c) booking an info session or tour; (d) sending us an email or message; or (e) paying rent or fees. We will use your information for, but not limited to, communicating with you about the services you have requested. We may also gather additional personal or non-personal information in the future.

 

Automatically collected information and cookies

The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics about how our website is used.

 

We use a small number of cookies to keep the website working and to understand how it is used. Nothing is shared with advertisers. You can choose which optional cookies to allow through the cookie banner, and you can also manage cookies in your browser settings.

 

How we use your information

The Company collects and uses your personal information in the following ways:

• to operate and deliver the services you have requested

• to review rental applications, verify identity and income, and complete background and rental history checks

• to prepare leases and manage rent payments, deposits, and maintenance requests

• to run the resident portal and household chat for current residents

• to provide you with information or services that you request from us

• to provide you with notices about your account or lease

• to carry out the Company's obligations and enforce our rights arising from any contracts between you and us, including for billing and collection

• to notify you about changes to luxandlaxhousing.com or any services we offer

• in any other way we may describe when you provide the information

• for any other purpose with your consent

 

The Company may also use your contact information to tell you about other rooms or services available from the Company and its affiliates. You can opt out at any time.

 

Fair housing

Lux & Lax Housing is an Equal Housing Opportunity provider. We follow the federal Fair Housing Act and the North Carolina State Fair Housing Act. We do not use the information you share with us to treat anyone differently because of race, color, religion, sex, national origin, disability, familial status, or any other characteristic protected by federal, state, or local law. Every applicant is reviewed using the same written screening criteria.

 

If you need a reasonable accommodation or modification during the application process or while living in one of our homes, please contact us and we will work with you.

 

Sharing information with third parties

The Company does not sell, rent, or lease personal information or customer lists to third parties.

 

We share information only with trusted service providers who help us run our business, such as:

• Hemlane, for rental applications, leases, rent payments, and maintenance requests

• Plaid, for identity and income verification

• Tenant screening companies, for background, credit, and rental history checks

• Wix, for website hosting, resident accounts, forms, and chat

• Zoom and Tally, for info sessions and request forms

 

These providers may use your information only to provide services to the Company, and each handles your information under its own privacy policy.

 

The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, our residents, or the public.

 

Resident accounts and household chat

Current residents may create a resident account on our website to use the household chat. Each household group is private and hidden. Only the current residents of that home, along with Lux & Lax staff, can see it. Messages you post are visible to the members of your household group. We remove residents from their household group when they move out.

 

Please do not share door codes, lockbox codes, or anyone's personal information in the household chat. Repair requests should always be submitted through Hemlane.

 

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Data security and retention

We use reasonable administrative and technical safeguards to protect your information. We keep application, lease, and payment records only as long as we need them for the purposes described in this Policy, or as long as the law requires.

 

Right to deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records.

• Direct any service providers to delete your personal information from their records.

 

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, provide a service requested by you or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us, including a lease

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity

• Debug to identify and repair errors that impair existing intended functionality

• Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent

• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us

• Comply with an existing legal obligation, including keeping records required by fair housing and landlord and tenant laws

• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided it

 

Children under thirteen

The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

 

Email communications

From time to time, the Company may contact you by email to share announcements, alerts, confirmations, surveys, and other general communication. To improve our services, we may receive a notification when you open an email from the Company or click on a link in it.

 

If you would like to stop receiving marketing or promotional emails from the Company, you may opt out by replying "STOP" or clicking the unsubscribe link.

 

Text messages

We respect your privacy and are committed to protecting your personal information.

• Use of information: We use your phone number to send text messages about your inquiry, application, tenancy, and customer care related topics.

• Mobile phone information and text message opt-in data will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes.

• Opt out: Reply "STOP" to unsubscribe or "HELP" for assistance.

• Message frequency varies. Message and data rates may apply.

 

External data storage sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

 

Changes to this statement

The Company reserves the right to change this Policy from time to time, for example when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will let you know by email, by placing a prominent notice on our website, and/or by updating this page. Your continued use of the website and/or our services after such changes will constitute your: (a) acknowledgment of the updated Policy; and (b) agreement to abide and be bound by that Policy.

 

Contact information

The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not followed this Policy, please contact us at:

 

Lux & Lax Housing

319 Chapanoke Road, Suite 110

Raleigh, North Carolina 27603

Email: info@luxandlaxhousing.com

Phone: 704-802-5545

 

Last updated October 2026. First effective June 1, 2024.