Question 1

What is included in my rent?

Accepted Answer

Your rent covers your private bedroom and shared use of the home, including the furnished living room, dining area, and kitchen. Each room also has a flat $100 per month fee for utilities and high-speed wifi, billed separately from your rent.

Question 2

What does the $100 utilities fee cover?

Accepted Answer

Water, electricity, gas, and high-speed wifi. It is a flat amount, so it stays the same every month and on every lease length. No surprise bills and no splitting costs with housemates.

Question 3

How do I pay rent?

Accepted Answer

Rent is paid online through Hemlane, our resident platform. You can pay from your phone or computer and turn on autopay so your rent is always on time.

Question 4

What if I move in after the 1st of the month?

Accepted Answer

Your first month's rent is prorated, so you only pay for the days you live there. You can see your exact first month with the calculator on our How to Apply page.

Question 5

How long are your leases?

Accepted Answer

Leases run from 3 to 12 months, so you can choose what fits your plans. 10 to 12 months: your regular room rate; 6 to 9 months: room rate plus $100 per month; 3 to 5 months: room rate plus $200 per month.

Question 6

How much is the security deposit?

Accepted Answer

Security deposits start at $500. Depending on your credit and rental history, or the homeowner's requirements, it may be higher. We will always confirm your exact amount before you sign.

Question 7

What do I pay when I sign my lease?

Accepted Answer

Your security deposit and your first month's rent, prorated if you move in after the 1st. Your room is reserved the moment you sign.

Question 8

Are the rooms furnished?

Accepted Answer

The shared spaces, like the living room and dining area, are furnished. Bedroom furniture is available for an additional monthly cost if you would like your room furnished too.

Question 9

How do I apply?

Accepted Answer

Find a room you like on Browse Rooms and select Apply for this room. You will complete a secure online application through Hemlane, including identity and income verification.

Question 10

What documents will I need?

Accepted Answer

A government-issued photo ID, which is verified through Plaid. For income, choose whichever is easier for you: Connect your bank through Plaid for a quick income check; Upload your two most recent paystubs and one bank statement that shows your regular deposits.

Question 11

What do you look for in an application?

Accepted Answer

We look at income, credit, and rental history, and every applicant is reviewed by the same written criteria. You can see the full criteria on our How to Apply page.

Question 12

How long does approval take?

Accepted Answer

Most applicants hear back within one business day. Once you are approved, you will review and sign your lease electronically.

Question 13

Do you follow fair housing laws?

Accepted Answer

Yes. Lux & Lax Housing is an Equal Housing Opportunity provider and follows the federal Fair Housing Act and the North Carolina State Fair Housing Act.

Question 14

Where are your homes?

Accepted Answer

We have homes in Charlotte, Raleigh, and Clayton, North Carolina. You can see every open room, with photos and prices, on Browse Rooms.

Question 15

Can I see a home before I apply?

Accepted Answer

Yes. You can book a free tour from any home on Browse Rooms, or book a free info session with our team.

Question 16

Can I apply if I am moving from out of state?

Accepted Answer

Yes. Everything from your info session to signing your lease happens online, so you can find your room and get approved before you arrive.

Question 17

Who will I be living with?

Accepted Answer

Each room listing shares a little about the people already living in the home, like gender, age, job, and interests, with their permission. We never share housemates' names or contact details.

Question 18

Are there house guidelines?

Accepted Answer

Yes. Every home has house guidelines that keep shared spaces clean, comfortable, and respectful for everyone. We go over them with you before you move in, so you know what to expect.

Question 19

How do housemates stay in touch?

Accepted Answer

Current residents get a private household chat on our website. You can post to the whole house or message one housemate directly, and only current residents of your home can see it.

Question 20

Can I bring my pet?

Accepted Answer

Some of our homes are pet friendly. Look for the Pet Friendly tag on Browse Rooms, and ask us about that home's pet guidelines before you apply.

Question 21

How do I request a repair?

Accepted Answer

Submit a maintenance request through Hemlane and add a photo if you can. It helps us fix things faster. If something is urgent, call us at 704-802-5545 after you submit. In an emergency, call 911 first.

Question 22

How does the Co-Living Partnership work?

Accepted Answer

We lease your home, prepare it for shared living, and manage it from start to finish, including leasing, screening, rent collection, and day-to-day care. You receive dependable monthly rent without the landlord work.

Question 23

What are Property Concierge Services?

Accepted Answer

If you would rather keep your own lease or listing, we handle the coordination you do not have time for: move-in and move-out, cleaning, painting, turnover, and vendor scheduling.

Question 24

How do I get started as a homeowner?

Accepted Answer

Book a homeowner info session or request a free rent estimate, and we will follow up with next steps. You can also read more on our For Homeowners page.

Frequently asked questions